Frequently Asked QuestionsStart here to get answers to common concerns.
As you step off the elevator into our bright and cheerful waiting area, our friendly front desk team members, Taylor and Alyssa, will greet you. One of our hygienists, Debbie, Kate or Natasha, will then escort you to a treatment room to discuss your dental needs and goals. If current (within the last year) X-rays are not available, they will take X-rays and photos and do periodontal charting. In many cases, our hygienists can clean your teeth at that first visit. Next, you’ll meet your dentist, either Dr. Beck, Dr. Haws or Dr. Gillespie. They’ll review your X-rays, perform an oral-cancer screening, evaluate your jaw joint, bite, caries risk and periodontal status, and discuss your dental needs. Please plan 1 ½ – 2 hours for this initial visit. We look forward to meeting you!
I have dental X-rays from my last office. Will the dentist be able to use those for my treatment?
We will evaluate any dental radiographs taken within the last year. Please contact your previous office and request they send you any current digital copies or mail hard copies to you. Please forward the emailed radiographs to [email protected], upload hard copies here or bring them with you to your appointment. In order to provide you with the best care, we need to have the appropriate diagnostic radiographs at the time of your new patient evaluation. If we do not receive the radiographs or if they are not of diagnostic quality, we will need to take radiographs at that visit.
How long will initial appointment last?
Our new patient evaluations typically last an hour and a half. We want to provide you with the best care possible and make sure we are able to address all your treatment goals. In the event that you require more involved treatment, we will set up a separate consultation appointment free of charge to help plan the best treatment option for you.
Will you clean my teeth at my initial appointment?
If you have a healthy mouth, our goal is to clean your teeth that same day. Some gum conditions may require additional visits to return you teeth and gums to a state of health first. We will evaluate your particular treatment needs and tailor a plan that works best for you.
Will my dental treatment be covered by my insurance?
We are committed to offering you with the best care regardless of insurance benefits. In many cases, individual treatment needs do not coincide with benefits offered through certain dental insurance plans. We are happy to process claims to help you receive any applicable insurance benefits for you.
Do you offer payment plans?
We are committed to offering you the best care and will do all we can to provide affordable payment options. We offer payment arrangements through Care Credit, a third-party financing company. We also accept all major credit cards. Payment is due at the time of service unless prior arrangements are made.
Call now to schedule your appointment!
Tuesday: 7:30 a.m. - 4:30 p.m.
Wednesday: 7:30 a.m. - 4:30 p.m.
Thursday: 7:30 a.m. - 4:30 p.m.
Friday: 7:30 a.m. - 4:30 p.m.